{"ok":true,"data":{"trustStatus":{"knife":{"total":98,"current":98,"remaining":0},"generatedAt":"2026-07-21T21:06:28.578Z","release":"75df99870dc766a070f209e06c01df394f8aa9f8","publicSafe":true,"status":"degraded","headline":"Some booking systems are degraded","customerMessage":"预约平台可用，但运营团队正在关注部分组件；如遇延迟请保留预约状态链接。","service":"Matrix Order public booking","publicBaseUrl":"https://order.reits.tech","slo":{"availabilityTargetPercent":99.5,"score":79,"errorBudgetRemainingPercent":0},"components":[{"id":"public-booking","label":"Public booking pages","status":"watch","metric":"213/223 ready pages"},{"id":"booking-api","label":"Booking API","status":"degraded","metric":"99.08% success / 135ms avg"},{"id":"member-console","label":"Member console","status":"operational","metric":"100% launch score"},{"id":"notification-delivery","label":"Notification delivery","status":"watch","metric":"0 failed / 0 due / 2 reminders"},{"id":"database-runtime","label":"Database runtime","status":"operational","metric":"ready-for-rds-url / 7/7"},{"id":"opensdk","label":"OpenSDK / IM embedding","status":"operational","metric":"signed sessions enabled"},{"id":"private-links","label":"Private hash links","status":"operational","metric":"223/223 active"},{"id":"conversion-signal","label":"Conversion signal","status":"operational","metric":"1000 events"},{"id":"provider-bridge","label":"Provider bridge","status":"watch","metric":"preview-safe mode"},{"id":"review-sla","label":"Review SLA","status":"degraded","metric":"7 pending > 24h"}],"incidentHistory":[{"id":"runtime-5xx","severity":"SEV2","status":"open","title":"Runtime 5xx errors detected","area":"API","customerImpact":"customer-visible-review-required","postIncidentReview":"owner-review-required"},{"id":"review-sla-breach","severity":"SEV3","status":"open","title":"Pending booking review SLA breached","area":"Operations","customerImpact":"watch-item","postIncidentReview":"owner-review-required"}],"maintenanceWindows":[{"id":"no-scheduled-maintenance","status":"none","title":"No scheduled maintenance is currently announced","impact":"none"}],"communicationCadence":[{"id":"acknowledge","label":"Acknowledge","target":"15 minutes","copyRule":"State known impact and what is being checked."},{"id":"update","label":"Update","target":"30 minutes while active","copyRule":"Keep customer impact, workaround, and next update time visible."},{"id":"resolve","label":"Resolve","target":"after verification","copyRule":"Confirm recovery, affected components, and monitoring window."},{"id":"post-incident","label":"Post-incident report","target":"within 2 business days for SEV1-SEV3","copyRule":"Use partner-safe PIR packet and prevention summary."}],"redaction":[{"id":"customer-pii","label":"Customer PII","action":"drop"},{"id":"secret-material","label":"Secrets and tokens","action":"drop"},{"id":"billing-data","label":"Billing data","action":"drop"},{"id":"operational-evidence","label":"Owner-only evidence","action":"summarize"},{"id":"public-status-copy","label":"Public status copy","action":"allow-after-review"}],"connectorPosture":{"mode":"read-only-plan","configuredConnectorCount":0,"connectorCount":4,"publicStatusEndpoint":"https://order.reits.tech/api/trust/status","ownerConnectorEndpoint":"https://order.reits.tech/api/ops/external-observability-connectors"},"guardrails":["Public trust status excludes customer phone, email, raw notes, private hashes, provider secrets, DSNs, API keys, and billing payloads.","External observability connectors are planned as read-only adapters; publishing status updates stays manual until owner approval.","Incident copy must follow the partner-safe review ledger before external sharing."]}}}